Account manager / Customer Success Manager (Dutch)

Job : Account manager / Customer Success Manager

Company Description:

Leexi, headquartered in the Brussels Metropolitan Area, Leexi is an AI Notetaker & B2B conversational intelligence SaaS. With Leexi never take notes again and increase your productivity with Leexi. Stop writing everything down during the meeting, save a lot of time with Leexi's meetings summaries and next steps.

Recognized by experts as the best tool on the market, Leexi focuses on quality and continuous improvement based on customer feedback, you will be surprised by how far Leexi can already go. The company ensures maximum security with ISO27001 certification, EU Act compliance, and data sovereignty in Europe. With an ambitious vision, Leexi aims to become the European leader.

Start date: ASAP

Role Description:

This is a full time in our office in Brussels (1 day/week remote is included) role for an Account Manager. You will be responsible for managing and configuring Leexi's major and medium accounts.

We have clients like Randstad, Paris Airport, and Belgian government, which have hundreds, even thousands, of users, you will be responsible for the growth/upsell and the churn of those clients. This entails managing and overseeing large and medium accounts, as well as onboarding hundreds of individuals, setting up personalized summaries, scoring, and much more, while ensuring ongoing support, you will thus learn how to prompt and become an expert in AI prompting with our formations. You will join a team of 6 account managers, including yourself.

Qualifications:

● Fluency in Dutch, English and French 

● We are looking for someone Medior with between 1 to 3 years experience.

● We are looking for someone with a proactive and positive attitude, who can grow and manage a large portfolio of accounts, consistently identify and follow up on new accounts, and work collaboratively with cross-functional teams so the sales team can achieve sales objectives.

● Understanding of SaaS products and offerings

● Experience in B2B account management with a proven track record of achieving and exceeding your targets (happy customers)

● Excellent communication and interpersonal skills

● Strong organizational and time management skills

● Ability to work independently in a fast-paced environment

● Bachelor's degree in Business, Marketing, Communications, or related field (or equivalent in experience)